Products can only be returned within seven days of receiving them, after seven days no product is eligible for return. Customers are responsible for paying the return shipping cost for any item(s) they wish to return. The customer can choose the shipping carrier to mail back their return unless they would like Beachbikes.net to schedule a pick-up of their items to be returned. There is an $8.00 fee in addition to the return shipping cost if the customer would like Beachbikes.net to schedule a pick-up of the return. (Please email returns@beachbikes.net if you would like us to schedule a pick-up of your return.) We are not liable for merchandise that does not reach our return department. Every return must include your Order ID or Order Number, Last Name, Item Being Return, and the Reason for the Return. When we receive the items, the customer will be credited the original cost of the item plus any tax. The original shipping cost for the order will not be refunded. Returns are also subject to additional fees, please see below for more information. We will notify you via e-mail of your exchange status once we have received and processed the item to be returned.
Bicycle Returns
For all bicycle returns the customer is responsible for all costs associated with the return of the bicycle, including packaging and shipping costs. All unopened bicycle returns that are sent back to us and received in mint condition will not be subject to any fees. However, any unopened bicycle that is returned and is damaged will be subject to a 15% restocking fee. The customer will be credited the price they paid for the bicycle(s) minus the 15% referenced above. For all opened bicycle return(s) that have been assembled and then disassembled and repacked, the customer is responsible for the return shipping plus any packaging materials that may be necessary to repack the bike. In addition, the returned bicycle(s) will be subject to a 25% restocking fee. Customer will be credited the price they paid for the bicycle(s) minus the 25% referenced above.
Parts & Accessory Returns
For all parts or accessory returns the customer is responsible for all costs associated with the return of the part or accessory , including packaging and shipping costs. Any unopened accessories being returned will not be subject to any restocking fees. Any accessories being returned in which the package has been opened will be subject to a 10% restocking fee. Customer will be credited the price they paid for the accessory(ies) minus the 10% referenced above.
Exchanges
We process our exchanges as new orders. In order to make an exchange, follow the steps of returning an item. Once we receive the item and credit your account accordingly, simply place a new order online or by phone, for the item you wanted to exchange for.
