There are bikes that were returned, but still 100% functional and usable and approved by our mechanics. These bikes have never been ridden and were returned to us in the box. We've check inside to ensure all parts are included and that they will be able to be assembled without problems. There may be some scratches, dents, and other minor dings, there won't be anything that will affect the ride-ability of the bike. Once purchased, this item is not refundable or returnable.